Refund Policy

This policy applies to purchases of decidoo paid plans from Jonathan Spinney (trading as decidoo.ai). It sits alongside our Terms & Conditions.

30-day money-back guarantee

If you are not happy with a paid plan, you can ask for a full refund within 30 days of the date you were charged, for any reason. That window applies to each renewal as well, so you are never locked in.

Free trials

Basic and Advanced start with a 14-day free trial. You are not charged during the trial. Cancel before the trial ends and you will not be billed at all. If you are charged and then decide it is not for you, the 30-day guarantee above applies.

How to request a refund

• Email jonspinneymobile@gmail.com with the address on your account and roughly when you were charged; or
• Ask our payment provider directly at paddle.net.

Refunds are handled by our payment provider, Paddle, and go back to your original payment method. Once approved, expect the money within 10 business days, depending on your bank.

Cancelling a subscription

You can cancel at any time. You keep paid access until the end of the period you have already paid for, and you are not charged again after that. Cancelling is not by itself a refund request — if you want your current charge back, ask us within 30 days of the charge and we will process it.

Problems with the service

If something is not working, tell us. We would rather fix it or refund you than have you stuck with something that does not help. Nothing in this policy removes rights you have under your local consumer law.

Contact

Refund questions: jonspinneymobile@gmail.com.